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Overall Satisfaction with Civic Services of 90% or more

 “Overall satisfaction with civic services of 90% or more” will contribute to achieving our strategic goal of Continuous Improvement.  The City of Saskatoon Annual Civic Services Survey asks, "Generally speaking, how satisfied are you with the overall level of services provided by the City of Saskatoon?"  

How are we doing?

In 2018, 82% of Citizen Satisfaction Survey respondents said they were satisfied or very satisfied with the level of civic services.  

Data Table
Percentage of Residents who are Satisfied or Very Satisfied with Civic Services
  2010 2011 2012 2013 2014 2015 2016 2017 2018 ...2023
Online Survey (%) 83 82 78 73 79 77 83 83 77  
Phone Survey (%) 92 88 87 83 86 85 88 88 86