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Frequently Asked Questions

Last updated:  April 3, 2020

General Information
City of Saskatoon Planning, Programs and Services
Precautions

GENERAL INFORMATION

Where can I get the most up-to-date health information?

Saskatchewan residents should go to saskatchewan.ca/COVID19 for the latest information.  The site includes information on travel guidance and preventative measures as well as information for care providers.​

Should I be concerned about COVID-19?

It is important to keep up to date with the current risk level in Saskatchewan at saskatchewan.ca/covid19.

We want to assure you we are continuing to closely monitor this evolving situation. The City’s Office of Emergency Management is in close communication with Saskatchewan Health Authority, including the Saskatchewan Medical Health Office and Government of Canada to help us respond appropriately.  We are also in close contact with our key stakeholders to coordinate overall planning for Saskatoon.

CITY OF SASKATOON PLANNING, PROGRAMS AND SERVICES 

Which City facilities and outdoor public places are closed?

City Hall, City Buildings & Facilities
The City has decided to close public access to City Hall and all City buildings, including fire stations, leisure facilities, attractions and Saskatoon Public Library locations. While we are closed to the public, our business operations continue to ensure essential services for our residents as much as possible.

Leisure Facilities & Attractions

Leisure Centres

  • Cosmo Civic Centre - 3130 Laurier Drive
  • Harry Bailey Aquatic Centre - 1110 Idylwyld Drive
  • Lakewood Civic Centre - 1635 McKercher Drive
  • Lawson Civic Centre - 225 Primrose Drive
  • Saskatoon Field House - 2020 College Drive
  • Shaw Centre - 122 Bowlt Crescent 
  • Terry Fox Track - 150 Nelson Road (effective 7:00 p.m. on Friday, March 20 until further notice; subject to the operations of the SaskTel Sports Centre)

Indoor Rinks

  • ACT Arena - 107-105th Street
  • Archibald Arena - 1410 Windsor Street
  • Cosmo Arena - 3130 Laurier Drive
  • Gordie Howe Kinsmen Arena - 1405 Avenue P South
  • Lions Arena - 2205 McEown Avenue

Outdoor Rink Buildings (Warm-up Shacks)

Golf Courses

  • Holiday Park Golf Course - 1630 Avenue U & 11th Street
  • Silverwood Golf Course - 3503 Kinnear Avenue
  • Wildwood Golf Course - 4050 8th Street East

Saskatoon Forestry Farm Park & Zoo (Zoo only) - 1903 Forestry Farm Park Drive

Gordon Howe Campground - 1640 Avenue P South

Outdoor Public Places

  • Playgrounds​

Saskatoon Public Library Locations

All Saskatoon Public Library locations are closed. Click here for frequently asked questions about library services.

  • Frances Morrison Central Library - 311 - 23rd Street East
  • Alice Turner Branch - 110 Nelson Road
  • Carlyle King Branch - 3130 Laurier Drive
  • Cliff Wright Branch - 1635 McKercher Drive
  • Dr. Freda Ahenakew Branch - 100 - 219 Avenue K South 
  • J.S. Wood Branch - 1801 Lansdowne Avenue
  • Mayfair Branch - 602 - 33rd Street West  
  • Round Prairie Branch - 170-250 Hunter Road 
  • Rusty Macdonald Branch - 225 Primrose Drive

Fire Stations

  • Fire Station No. 1 (Headquarters) - 125 Idylwyld Drive South
  • Fire Station No. 2 - 3111 Diefenbaker Drive
  • Fire Station No. 3 - 2613 Clarence Avenue South
  • Fire Station No. 4 - 2106 Faithfull Avenue
  • Fire Station No. 5 - 421 Central Avenue
  • Fire Station No. 6 - 3309 Taylor Street East
  • Fire Station No. 7 - 3550 Wanuskewin Road
  • Fire Station No. 8 - 207 Slimmon Road
  • Fire Station No. 9 / Emergency Management Organization Headquarters - 870 Attridge Drive 
  • Fire Prevention Station - 1906 York Avenue
  • Staff Development Centre - 116 Avenue W South

Which bridge walkways, pedestrian overpasses and underpasses are closed? Which are still open?

​To encourage social distancing, temporary restrictions are in place on City bridge walkways. The Traffic Bridge, Broadway Bridge and University Bridge, with walkways on both sides, are now operating as one-way only. The CP Pedestrian Bridge and Sid Buckwold Bridge walkways are closed. Please see the table below to view restrictions on all other City bridge walkways.

Pedestrian Overpasses / Underpasses

Instructions

College Drive and Central Avenue

Cross when bridge is empty

22nd Street by Circle Drive

Cross when bridge is empty

22nd Street by Shaw Centre

Cross when bridge is empty

Idylwyld Drive by St. Patrick Avenue/Hilliard Street

Cross when bridge is empty

Idylwyld Drive N by 45th Street

Cross when bridge is empty

University and College Drive

Cross when bridge is empty

Circle Drive and Pembina Place/Rupert Drive

Cross when bridge is empty

Circle Drive and Adolph Crescent/Preston Crossing

Cross when bridge is empty

Attridge Drive and Rossmo Road/Forestry Farm

Enter when tunnel is empty

Circle Drive and Clancy Drive/18th Street

Enter when tunnel is empty

Circle Drive and Vancouver Avenue

Enter when tunnel is empty

Circle Drive and 29th Street

Enter when tunnel is empty

Circle Drive and Edmonton Avenue

Enter when tunnel is empty

Idylwyld Drive and 11th Street

Enter when tunnel is empty

Circle Drive and Harrington Crescent/Lindsay Drive

Enter when tunnel is empty

33rd Street and 10th Avenue

Enter when tunnel is empty

 

Bridges / Overpasses with Walkways on One Side

Instructions

Circle Drive North/Stew Uzelman Pedway

Maintain spacing on walkway

Gordie Howe Bridge

Maintain spacing on walkway

Circle Drive and 22nd Street

Maintain spacing on walkway

Idylwyld Drive and Taylor Street

Maintain spacing on walkway

Idylwyld Drive and McKercher Drive

Maintain spacing on walkway

Circle Drive East and Idylwyld Drive North

Cross when bridge is empty

Circle Drive and Warman Road

Cross when bridge is empty

Circle Drive and 108th Street

Cross when bridge is empty

Circle Drive and Preston Avenue

Cross when bridge is empty

Circle Drive and Clarence Avenue

Cross when bridge is empty

Circle Drive and Lorne Avenue

Cross when bridge is empty

Circle Drive and 11th Street

Cross when bridge is empty

College Drive and McKercher Drive

Cross when bridge is empty

Clarence Avenue and Railway Overpass

Cross when bridge is empty

Will I be compensated for leisure facility and attraction closures? 

LeisureCards
All LeisureCard holders impacted by facility closures will be granted an extension. Current LeisureCard expiry dates will be extended and the closure time will be automatically added to customers’ LeisureCards.  For customers using the installment payment plan, monthly payments will continue to be withdrawn as scheduled.

Pick Your Perk & Referral Programs 
The Pick Your Perk and Referral Programs are suspended until further notice. Further information will be provided as it becomes available.

Winter 2020 Registered Programs
Current registered programs impacted by facility closures will receive a pro-rated refund. All refunds will be issued via cheque and mailed out to participants.

Spring/Summer 2020 Registered Programs 
All spring programs scheduled for the months of April and May are cancelled. All registrants will receive a full refund. Details on the refund process will be available in the near future. Updates will be provided for June – August programming as they become available.  

Facility Rentals 
All facility rentals booked between now and March 31, 2020 have been cancelled. Customers have been notified and refunded accordingly.

Zoo Season Passes
All 2020 Zoo Season Pass sales are temporarily suspended until further notice. 2020 Season Pass rates will be reevaluated once an opening date is determined. Refunds/credits will be available to customers who have already purchased a 2020 Zoo Season Pass. Details on the refund process will be available in the near future.

Will I still be able to register for and participate in Spring/Summer leisure programs?

Spring/Summer 2020 Program Registration 
Program registration for Spring/Summer 2020 (March 28 to August 31, 2020) has been suspended until further notice. 

Spring/Summer 2020 Registered Programs 
All spring programs scheduled for the months of April and May are cancelled. All registrants will receive a full refund. Details on the refund process will be available in the near future. Updates will be provided for June – August programming as they become available.  

Swimming Lesson Report Card Distribution
Swimming lesson report cards will be mailed to participants once Leisure Centres reopen and resume services. 

Am I still able to participate in Community Association programs?

In light of the recent measures being taken by the City of Saskatoon and the School Divisions to ensure the spread of the Covid-19 virus is minimized as much as possible, all Community Association programs are postponed. For updates on program information please contact your Community Association directly.

Are third-party events and activities still allowed to be held in City facilities and outdoor public places?

On March 19, the City decided to close public access to City Hall and all City buildings, including leisure facilities, attractions and Saskatoon Public Library locations. This affects all third-party facility rentals. Facility rental customers have been notified and refunded accordingly.

In keeping with the directive from the Government of Saskatchewan to limit the size of public and private gatherings to a maximum of ten people, City Administration will not be approving any outdoor special events scheduled between Friday, March 27 and Sunday, May 31.

Flag raising services in civic square are also suspended indefinitely.

Is there any impact to meetings at City Hall?

The City Leadership made the decision to close public access to City Hall and all City buildings and facilities effective March 19. Although we are closed to the public, our business operations continue to ensure core services for our residents as much as possible. Any member of Council may attend the Committee & Council meetings (or portion of) via teleconference.

Members of the public are able to view City Hall meetings on our live stream or at a later date under Minutes and Agendas

What has the City done to provide financial flexibility for residents?

We understand the COVID-19 pandemic is causing financial challenges for many in our community. Learn about the immediate action the City has taken to allow residents more time to pay their taxes and utility bills:

Utility Services

The City will continue to bill for utility services as normal.  However, to best serve the City’s customers in these extraordinary times, the City has made the following changes to current utility collections activities:

  1. Utility disconnections due to arrears will be suspended until September 30, 2020.
  2. Late payment charges will be suspended on all utility accounts until September 30, 2020.
  3. We will continue to generate utility bill reminders and other related notices for customers who are in arrears to keep them informed of their current situation.

These measures are aimed at providing financial flexibility for customers who may not be able to afford to pay their bills on time. By suspending late payment charges, utility customers will have the option to delay bill payments without putting themselves in additional financial hardship. However, civic staff will continue to work with the City’s utility customers regarding payment arrangements so as not to leave them in a difficult financial situation in the future. Delaying disconnections will help ensure that all homes have access to water, allowing for proper handwashing and personal hygiene.

2020 Property Taxes

Your 2020 Property Tax notice will be delivered by the end of May 2020.  On your notice, your 2020 Property Tax due date will still show as June 30, 2020. However:

  • The City is extending a three-month grace period to provide you with additional time to pay your 2020 Property Tax.
  • You will not incur any late payment penalties on your 2020 Property Tax if you pay the full amount due by September 30, 2020.
  • Also, for TIPPS customers currently paying their 2020 Property Tax over 12-equal monthly installments, you may request to be removed from TIPPS at any time should you require immediate, short-term financial relief without incurring a penalty. Your full property tax amount will then be due September 30, 2020. ​​

Have questions?

We understand this is a challenging time for many residents. We are here to discuss your property tax-related questions, please email revenue@saskatoon.ca or contact our Corporate Revenue Customer Service Representatives at 306-975-2400. 

What City services can I access online?

The City of Saskatoon offers many online services which are listed at saskatoon.ca/onlineservices.

How is COVID-19 affecting Bylaw Court?

The Provincial Court has announced the following:

Bylaw Courts
All stand-alone Bylaw Courts will be closed between March 23, 2020, and May 31, 2020. You will need to contact the local municipal office to discuss the rescheduling of your matter.
Chief Judge J.A. Plemel

City Solicitor's Office: 
Phone: 306-975-3270
Email: City.Solicitor@Saskatoon.ca
 

What type of matter did you have set for the Bylaw Court?

If Summons (FIRST APPEARANCE ON A CHARGE) to appear:

The City of Saskatoon will be reviewing these matters and will announce a decision on whether these matters are proceeding in June.  It would be helpful if you can provide the following information if you want to receive an individual reply: Ticket Number, Name, Address, EMAIL and Phone Number.  You do not need to do anything.

If wanting to enter a plea:

The City of Saskatoon will be reviewing these matters and will announce a decision on whether these matters are proceeding in June.  It would be helpful if you can provide the following information if you want to receive an individual reply: Ticket Number, Name, Address, EMAIL and Phone Number.  You do not need to do anything.

If appearing because a Bench Warrant and a Recognizance or promise to appear:

The City Solicitor’s Office will be reviewing and will write to you and tell you of the decision on whether the matter can be set for a new date in June.  It would be helpful if you can provide the following information: Ticket Number, Name, Address, EMAIL and Phone Number.

If want time to pay extension or more time to complete fine option:

The Court will not be open to receive these requests, but we can receive your request and offer some help to ensure that these can be heard as soon as Court reopens.  You can contact the City Solicitor’s Office directly and will be added to a contact list.  Their number is 306-975-3270.

I had a trial set:

Trials are not able to proceed and when Court reopens the matters set for trial will be placed on a docket and a new trial date will be chosen.  The City Solicitor’s Office will be reviewing and will write to you and confirm this for you.  It would be helpful if you can provide the following information: Ticket/INFORMATION Number, Name, Address, EMAIL and Phone Number.

I am witness for a trial:

All trials are suspended until after May 31, the City Solicitor’s Office is reviewing these files and for many new trial dates will be set when the Court reopens.  You do not need to do anything.  You can expect to receive a call or a letter from the City Solicitor’s Office.  It would be helpful if you can confirm the following information: Details on the Matter (when was it set for trial), Name, Address, EMAIL and Phone Number.

Is City service work continuing at private properties during the COVID-19 pandemic?

Is the City still responding to service requests during the COVID-19 pandemic?
During the pandemic, the City will only accommodate urgent private property service requests that involve disruption to core services such as water, sewer, and power. This is in accordance with public health orders to minimize contact with people (outside their personal household) as much as possible.

What can I expect when calling the City with a private property service request during the COVID-19 pandemic?
When reporting your concern or request for service, City staff will have several questions to discern the urgency of the work and the potential for health risk. If you or anyone else at your property has tested positive for COVID-19, is currently unwell, is in isolation due to travel, or has had exposure to the virus, you must disclose this information to City staff. Saskatchewan residents that ignore public health orders and recommendations for isolation can face fines of $2,000 or arrest.

While practising physical distancing due to COVID-19, is it safe to grant access to a City of Saskatoon service person?
The City will only proceed with those private property service calls that are urgent and involve disruption to core services. City employees will adhere to strict safety protocols during the service call, including: disinfecting themselves and their equipment prior to entering your property, practising physical distancing (keeping two metres between people), and – where appropriate – the use of personal protective equipment. 

Any City of Saskatoon employee that is feeling unwell or has had exposure to COVID-19 has been ordered to stay home. They will not be conducting service calls or any other work in the community.

What are my responsibilities around a private property service call during the COVID-19 pandemic?
Property owners need to ensure the work environment is clean and free of clutter, and that as few people are present during the service call as possible. Any people that are present must practice physical distancing by ensuring they remain at least two metres from the worker and the work area.

City of Saskatoon employees are able to refuse entry to a property if they observe signs of cold or flu.

PRECAUTIONS 

What precautions can I take to protect from COVID-19?

Learn about the precautions you can take to protect yourself here.